At Shalory, we value quality, thoughtful design, and your satisfaction. We want you to enjoy your writing instruments with confidence. This Warranty Policy explains the limited warranty coverage available for eligible Shalory products.
1. Warranty Coverage
Shalory offers a one-year limited warranty from the date of delivery for eligible products purchased directly from our official website, unless a different warranty period is stated on the product page or at the time of purchase.
This warranty covers defects in materials and workmanship under normal, intended use.
If a product is confirmed to have a covered defect during the warranty period, we may, at our discretion and subject to applicable law:
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Provide replacement parts, where available
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Replace the defective product with the same or a comparable product
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Offer another appropriate remedy as required by applicable law
2. What Is Not Covered
This limited warranty does not cover damage or issues resulting from:
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Normal wear and tear, including scratches, fading, or cosmetic changes from ordinary use
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Accidental damage, misuse, abuse, or negligence
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Unauthorized repairs, modifications, or disassembly
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Damage caused by improper storage, exposure to moisture, extreme temperatures, or other unsuitable conditions
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Ink leakage, clogged ink systems, or writing performance issues caused by incompatible, unsuitable, or improperly installed refills
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Lost or stolen products or accessories
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Products purchased from unauthorized sellers, unless otherwise required by applicable law
Consumable items, including ink refills, are excluded from this warranty unless a defect in materials or workmanship is confirmed and coverage is required by our stated warranty or applicable law.
3. How to Make a Warranty Claim
If you believe your Shalory product has a covered defect, please contact our customer support team at service@shalory.com.
To help us review your claim, please provide:
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Your order number or proof of purchase
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A description of the issue
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Clear photos or a short video showing the defect
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Your name and contact information
Our team will review your request and provide instructions for the next steps. Please do not return a product before receiving return instructions from us.
4. Shipping and Replacement
If a claim is approved, we will explain the available resolution and any applicable shipping arrangements before proceeding.
Responsibility for shipping costs associated with warranty claims will be determined based on the circumstances, the applicable warranty terms, and applicable law.
Replacement products or parts are covered for the remainder of the original warranty period, unless otherwise required by law or expressly stated by Shalory.
5. Proof of Purchase
Proof of purchase may be required to verify the product, purchase date, and warranty eligibility.
For purchases made through an authorized third-party retailer or marketplace, please contact the original seller first unless the applicable product warranty provides another claim process.
6. Limitation of Warranty
This warranty is limited to the remedies described in this policy, to the extent permitted by applicable law.
Nothing in this policy excludes, restricts, or modifies any statutory rights, consumer guarantees, or other protections that cannot lawfully be excluded or limited.
7. Changes to This Policy
Shalory may update this Warranty Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Any changes will apply subject to applicable law and will not retroactively reduce warranty rights that already apply to an existing purchase.
8. Contact Us
For warranty questions or assistance, please contact:
Brand: Shalory
Email: service@shalory.com
Website: shalory.com
We appreciate your trust in Shalory and are here to help make your writing experience a positive one.