Shipping Policy

At Shalory, we want your shopping experience to be simple and enjoyable from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during holidays, promotional events, or periods of high order volume. Business days exclude weekends and public holidays.

Once your order has shipped, you will receive a shipping confirmation email when tracking information is available.

2. Shipping Destinations

Shalory currently ships to the destinations available at checkout.

Available shipping options and estimated delivery times may vary depending on your shipping address, product availability, and the shipping method selected.

If your destination is not available at checkout, please contact our customer support team for assistance.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers will be subject to the eligibility requirements stated on our website or in the relevant promotion.

4. Estimated Delivery Time

Delivery times depend on the destination, shipping method, and carrier.

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise. Delays may occur due to weather conditions, carrier disruptions, customs inspections, incorrect addresses, or other circumstances beyond our reasonable control.

5. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email with tracking details when available.

Please allow some time for the carrier's tracking system to update after dispatch.

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us for assistance.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to help, but address changes cannot be guaranteed after an order has been processed or shipped.

Shalory is not responsible for delivery issues caused by incorrect or incomplete address information, except where otherwise required by applicable law.

7. Lost, Delayed, or Damaged Packages

If your package is delayed, appears to be lost, or arrives damaged, please contact us at service@shalory.com.

Please include your order number and any relevant photos or tracking information so we can investigate and help resolve the issue.

We will work with the shipping carrier when necessary and provide appropriate assistance in accordance with our policies and applicable law.

8. Split Shipments

Depending on product availability and fulfillment arrangements, items in the same order may occasionally ship separately. If this occurs, tracking information may be provided for each shipment when available.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination and local regulations.

Unless otherwise stated at checkout or in a specific promotion, customers are responsible for any applicable import charges imposed by the destination country. Please check your local customs requirements before placing an international order.

10. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request before processing or shipment begins, but changes and cancellations cannot be guaranteed once an order has entered fulfillment or has shipped.