Privacy Policy

At Shalory (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Billing and shipping address
Email address and phone number
Order details and purchase history
Information you provide when contacting our customer support team

Payment Information

Payments are processed through third-party payment providers. We do not directly store your full payment card details on our servers. Payment providers handle your information according to their own privacy policies and security practices.

Device and Usage Information

When you visit our website, we may automatically collect certain information, including your IP address, browser type, device information, pages viewed, and interactions with our website. We may use cookies and similar technologies to support website functionality and understand how visitors use our store.

2. How We Use Your Information

We use your information to:

Process, fulfill, and deliver orders
Send order confirmations, shipping updates, and customer service communications
Respond to inquiries and provide support
Improve our website, products, and shopping experience
Detect and prevent fraud, unauthorized activity, and security issues
Send marketing communications where permitted by law and, where required, with your consent
Comply with applicable legal and regulatory obligations

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, maintain shopping cart functionality, analyze website traffic, and support advertising and marketing activities.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features.

4. How We Share Your Information

We may share your information with trusted third parties when necessary to operate our business, including:

Shopify: Our e-commerce platform and related services
Payment providers: To process transactions
Shipping and fulfillment providers: To deliver your orders
Analytics and marketing providers: To understand website performance and support marketing activities, subject to applicable requirements
Professional advisers and authorities: When necessary to comply with legal obligations or protect our rights

We do not sell your personal information for money. Certain data sharing for targeted advertising or cross-context behavioral advertising may be considered a “sale” or “sharing” under some privacy laws. Where applicable, you may have the right to opt out of such activities.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, legal compliance, dispute resolution, and fraud prevention.

We use reasonable administrative, technical, and organizational measures to help protect your information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Obtain a copy of certain information in a portable format
Opt out of certain targeted advertising or data-sharing activities
Withdraw consent where processing is based on consent
Appeal a privacy request decision where required by law

To exercise your rights, contact us using the details provided below. We may need to verify your identity before processing your request.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email. You may still receive essential transactional messages about your orders.

7. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services. These services operate under their own privacy policies. We are not responsible for the privacy practices of websites or services that we do not control.

8. Children's Privacy

Our website is intended for a general audience and is not directed to children under the age required by applicable privacy laws. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information unlawfully, please contact us so we can review the matter.

9. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, depending on the location of our service providers. Where required, we take appropriate steps to protect personal information in connection with international transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices. Any updates will be posted on this page with a revised “Last Updated” date.